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Selective Country Call Divert

Selective Country Call Divert

Selective Call DivertA useful feature, selective call divert. For example, let assume you have multiple call centers in an assorment of countries. Your call centers are in different time zones and also have certain language capabilities.

You could use this feature to automatically divert the calls based on their country origination and route those calls to a specific call center or on-duty call center that speaks the same language as the country of call origination.

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