How Toll Free Call Forwarding Works
While it may sound complicated, toll free call forwarding is actually quite easy to set up and use. First, you'll need to order a toll free phone number. In the United States, these numbers are often referred to as 1-800 numbers and include the following prefixes: 800, 888, 877, 866, and 855. Many countries use the 0800 prefix, though there are numerous variations and exceptions. Toll Free Call Forwarding is basically another name for an international virtual number that's toll free to the caller.
1-800 numbers are available in two flavors: vanity and standard. With a vanity number, you select a "phone word" that describes your company, product, or service. For example, 1-800-PickUPS is a vanity phone number with each letter corresponding to a digit that is dialed. In this case, 1-800-Pick-UPS translates into 1-800-742-5877. Which number is easier to remember? Standard toll free numbers do not necessarily translate into a desired phone word, and you're often presented with just a small selection of available numbers to choose from.
After selecting your toll free phone number, the next step is to designate the toll free call forwarding ring to number. This number can be anywhere in the world. For example, if your call center is located in India, you could route your U.S. 1-800 number to your Indian call center simply by designating the appropriate ring to number.
Once set up, any time someone dials the toll free phone number, that call will be forwarded to your designated ring to number. You will be billed by your toll free call forwarding service provider based on the month-to-month plan you choose.
Benefits of Toll Free Call Forwarding
Though you will pay for all costs related to toll free call forwarding, your investment can yield several important benefits including increased sales, improved customer service, and a stronger reputation. Customers will be more likely to call if they're reassured that they don't have to pay for the call, and a toll free number provides that reassurance. A customer with a minor complaint may be hesitant to call in the first place, and probably won't call at all if long distance charges are involved. Toll free call forwarding can remove this obstacle and help you better respond to customer needs.
Another important benefit involves branding. A vanity number can play an important role in your branding and advertising campaigns. Top of mind awareness coupled with an easy-to-remember toll free call forwarding number equals more phone calls and increased sales.