Frequently Asked Questions about Global Virtual Numbers
Find answers to the most frequently asked questions about how to purchase phone numbers and manage local and international call forwarding services.
How often can I change the call forwarding phone I forward calls to?
There is no limit to how often you can modify the call forwarding destination number.
Changing the number to forward your calls is the easiest thing you can do through your online account portal.
Any changes you make take effect immediately in real time.
Can I login and make online changes to my account? Yes, customers can login 24/7 to change account preferences such as changing the 'ring to' number and all other normal account changes including updating credit card information, billing address, adding additional services, deleting services, etc.
How do I send calls to my mobile phone in the daytime and then automatically redirect the calls to my landline at night? Set up time of day routing, one of the free features included in this plan.
What if I want to change the 'ring to' number on-the-fly? Simply login to your account and click on change ring to number. Changes take place instantly.
What if I want to terminate my account? Cancel your account at any time by email or calling customer service or through your account portal.
How do I get my account login link? Customers receive their login link immediately upon account activation.
Can I see my call details and a list of all my calls? Customers have online access 24/7. All call details are available at any time by account login.
Can I download my call details to Excel? Yes, simply login to your account and click on 'export to Excel'.
Are there different usage plans available? Yes there are five plans and each includes a different quantity of included monthly minutes. There are plans for small users and larger customers. Simply choose a plan that fits your requirements. If you are new to call forwarding and do not know your usage requirements yet, choose the basic (smallest) plan. You can always upgrade to a larger plan or downgrade.
Is voice mail included? Yes voice mail is an included feature and permits for your own custom greeting or use the supplied default greeting. You can also use the do not disturb setting and send all calls to voice mail.
What payment types do you accept? Visa, MasterCard, American Express, Diners, JCB, PayPal, Western Union
Do I need to make any changes with my local phone company? No changes are necessary and no special equipment is required.
How do I change the number I want the calls forwarded to? Click here to learn more about changing your ring to number online in real time. It's easy.
Can Toll Free numbers be called from other countries? Toll free numbers are special numbers that typically work only from the country of their origin. For example a Spain toll-free number will work from inside of Spain, and will not be accessible from Italy. However a US toll-free number will work from inside the US and Canada and is an exception to the rule.
Are all virtual numbers mobile accessible? Yes and no - while most of our toll free numbers and almost all of our local numbers are accessible from mobile phones, there are a few countries where mobile accessibility on toll free numbers is still not available. You can find further accessibility or any restrictions info on our database of number page after selecting a number and a route. When you browse phone numbers and enter the call forwarding destination country, any special restrictions will have a notification for that virtual number that you are examining.
For example, you will see a notification like the one below. This is an example of an access notification for a Mexico Mobile Accessible Toll-Free Number.
What does this mean? It means that you can own a Mexico Mobile Accessible Toll-Free Number but it will not be accessible from Mexico pay phones and cannot accept faxes: