What Can you do with a Toll-Free Call Forwarding Number
Imagine being unsatisfied with a product and having to pay for the phone call - that adds insult to injury, and companies use toll free call forwarding to ensure that their customers are not charged for calling them. In fact, if a company does not have a toll free number for its customers to call, some customers might opt not to call at all. This can lead to lost sales and lost opportunities to turn an unsatisfied customer into a satisfied one.
Today's callers are accustomed to crystal clear phone connections. However, not all toll free call forwarding service providers use the traditional public switched network, opting instead for lower cost (and lower quality) VoIP systems. Bad connections reflect poorly on you, so make sure to prioritize audio quality when evaluating providers.
Another common toll free call forwarding use involves tech support. Software companies, computer manufacturers, cell phone service providers, cable providers, and many other businesses provide toll free technical support so that their customers can receive expert help with their products and services without incurring phone charges as a result. Technical support phone calls can be quite lengthy as the technician must often ask numerous questions or instruct callers to perform multiple tests or download updates just to get to the root of the problem.
Further, businesses do not want to inconvenience their customers with non-toll free phone numbers. They also don't want to risk their reputations. For example, if a user experiences trouble with a recent purchase and opts not to call for technical support (due to the perceived costs involved), that user will not be satisfied and may speak negatively about the product or could 'return' the purchase.
Even small businesses and sole proprietors use toll free call forwarding. A toll free number can make a small company look larger as well as remove any obstacles potential or current customers may have to calling the company from another country.
One of the most common uses for toll free call forwarding is 'customer service'.
Businesses establish toll-free phone numbers so that their customers can call to place orders, voice any special requirements on orders, or ask questions not covered on a website, all without incurring phone charges.