Call Forwarding Services
- Businesses of all sizes use 'global call forwarding services' to communicate
internationally for good reason: it's one of the most cost-effective means of communicating with customers and
partners in an increasingly global business world.
How do global call forwarding services work?
- Each country has its own unique calling conventions and country codes. Callers within
those countries are familiar with the number layout and audible tones, which also vary
by country, and typically don't think twice about dialing numbers that conform to those conventions.
When you use global call forwarding services, you establish a local, in-country phone number for callers to dial when they need to reach
your organization located elsewhere. From there, you designate where those calls should be routed by assigning
a "ring to" number. Your global call forwarding services provider then routes the calls to the number
you designate which could be located anywhere in the world.
The beauty of global call forwarding services
is that your callers will see a local phone number and potentially hear local ring tones just as if they were calling
a company located in the same country. This immediately solves a common obstacle that has to do with callers' concerns
about dialing outside their countries. For example, callers could feel concerned about the cost of the call, wonder
whether a foreign country can serve their needs adequately, or even have mixed emotions about dealing with an international
business. Using a local phone number and global call forwarding services takes these concerns out of the equation.
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- International companies have two main choices when setting up global call forwarding
services: local toll phone numbers and international toll free phone numbers.
With a local toll number, the phone numbers are traditional phone numbers with local area codes for a given region
inside a country. Callers living within the phone's local calling area are not charged a toll but those living
outside the calling area will be billed. The account holder will also be charged a low per minute rate for each
call forwarded. With an international toll free phone number, the phone number is a toll free number for the country
in which it is issued. Callers will not be charged for the call. Like the local call forwarding numbers, the account
holder will be charged a low per minute fee for each call.
How can global call forwarding services save money? While businesses
do pay for using global call forwarding services, rates are extremely competitive despite the international nature
of the service. Moreover, global call forwarding services allow businesses to serve customers in countries around
the world without necessarily having to travel to the country, rent office space, or staff an overseas office.
In addition, global call forwarding services lend themselves to centralization. Rather than maintaining several
offices around the world, all incoming calls can be routed to a centralized call center which can also be located
Worldwide Call Forwarding Services
Features that Make a Difference
- As with other telecommunications services, global call forwarding services boast numerous
features. Which ones matter the most? Here's a look at some of the more popular options:
Sound quality - The traditional
public switched telephone network has proven itself as a reliable system with exceptional sound quality. While
Voice over Internet Protocol (VoIP) has emerged as a promising alternative, its sound quality is inferior. Dropped
calls, echoes, and line noise are but a few of the common sound issues with VoIP. Fortunately, both technologies
allow for low cost calls, so you don't need to sacrifice sound quality for the sake of costs.
Simultaneous call processing
- This is an important feature if you want to ensure all incoming calls are handled appropriately. When two or
more callers call at the same time, simultaneous call processing routes each call through the PBX system's hunt
Local ring tones - With
global call forwarding services, the ability to add a local ring tone unique to the country ensures that not only
do callers see a familiar looking phone number, they hear the same ringing sounds that they're accustomed to hearing.
Account management tools
- The ability to manage your global call forwarding services is vital. For example, if you need to temporarily
change your ring to number, simply log into your account and change it. This is a real-time change and there's
no waiting for an external service provider to act on your behalf. In addition to being able to modify your account's
settings, you can also review detailed call history reports and more.
No fees for busy calls or incomplete calls - If callers dial your number and receive a busy signal or are disconnected before the call
completes, this feature ensures that you are not charged for the call.
Fax forwarding - You can
also use global call forwarding services as an alternative to an international fax machine. With this feature,
faxes are forwarded to your email address as an attached image.
Voicemail options - When
calls are routed to voicemail, you can optionally configure your global call forwarding services to forward those
messages to an email address.
Advanced routing options
- When it comes to global phone calls, callers will be calling you at all hours of the day and night. Even if you
operate a 24-hour call center, you may want to handle calls during local business hours and staff each shift with
customer service agents that speak the correct languages. By using time of day routing, you can route callers to
live agents during the callers' normal business hours. When callers call after business hours, you can set up time
of day routing to send those calls to voicemail. Similarly, you can set up global call forwarding services to ring
to specific agents based on Caller ID.
Exceptional call quality, numerous calling features, month-to-month plans (with a rollover minutes option), and
support for local and toll free numbers in dozens of countries are just a click away for Global Call Forwarding
If your organization needs a
cost-effective means of communicating with global customers or partners, a virtual number is a logical choice.