Many companies already market products or services internationally and have established a customer base overseas.
A customer may have very important calls and simply wants the calls to follow whatever phone number he/she may be near at the time.
Customer Account Management
For example, if you record ‘Welcome to Innovative Solutions, please wait while we connect your call’, then this message will be played right after a caller dials your local or toll free number. It will also play if you have your virtual number on ‘do not disturb’.
Your call centers are in different time zones and also have certain language capabilities.
Customizing your virtual number can enhance it’s usefulness greatly. For example, if your want a virtual number in the UK, when your caller dials the UK virtual number you want…
Alternatively, if you need to retreive your messages by phone instead of by email, simply dial your Virtual Number, enter (*) key and go to your voice mail menu and listen to your messages by phone.
Similar to the planning associated with a new physical office, if one were included in a company expansion plan, a virtual phone number also needs to be planned carefully even though there is no brick and mortar.
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