Worldwide Call Forwarding Services Features that Make a Difference
As with other telecommunications services, global call forwarding services boast numerous features. Which ones matter the most? Here's a look at some of the more popular options:
Sound quality - The traditional public switched telephone network has proven itself as a reliable system with exceptional sound quality. While Voice over Internet Protocol (VoIP) has emerged as a promising alternative, its sound quality is typically inferior to PSTN. Dropped calls, echoes, and line noise are but a few of the common sound issues with VoIP. Fortunately, both technologies allow for low cost calls, so you don't need to sacrifice sound quality for the sake of costs.
Simultaneous call processing - This is an important feature if you want to ensure all incoming calls are handled appropriately. When two or more callers call at the same time, simultaneous call processing routes each call through the PBX system's hunt group.
Local ring tones - With global call forwarding services, the ability to add a local ring tone unique to the country ensures that not only do callers see a familiar looking phone number, they hear the same ringing sounds that they're accustomed to hearing.
Account management tools - The ability to manage your global call forwarding services is vital. For example, if you need to temporarily change your ring to number, simply log into your account and change it. This is a real-time change and there's no waiting for an external service provider to act on your behalf. In addition to being able to modify your account's settings, you can also review detailed call history reports and more.
No fees for busy calls or incomplete calls - If callers dial your number and receive a busy signal or are disconnected before the call completes, this feature ensures that you are not charged for the call.
Fax forwarding - You can also use global call forwarding services as an alternative to an international fax machine. With this feature, faxes are forwarded to your email address as an attached image.
Voicemail options - When calls are routed to voicemail, you can optionally configure your global call forwarding services to forward those messages to an email address.
Advanced routing options - When it comes to global phone calls, callers will be calling you at all hours of the day and night. Even if you operate a 24-hour call center, you may want to handle calls during local business hours and staff each shift with customer service agents that speak the correct languages. By using time of day routing, you can route callers to live agents during the callers' normal business hours. When callers call after business hours, you can set up time of day routing to send those calls to voicemail. Similarly, you can set up global call forwarding services to ring to specific agents based on Caller ID.
Exceptional call quality, numerous calling features, month-to-month plans (with a rollover minutes option), and support for local and toll free numbers in dozens of countries are just a click away for Global Call Forwarding Services.